Help Center
Browse a topic below or search for an answer.
Find help with buying, payments, deliveries, returns, product care and MT QAST shopping tools.
Orders & tracking
How do I place an order?
Browse products, choose the available size and colour, add your selection to the cart and continue to Shopify checkout. Review your details and total before placing the order. Read the buying guide.
Where is my order confirmation?
Check the email address used at checkout, including spam and promotions folders. The confirmation contains an order status link. If it is missing, contact us using the same email address.
How can I track my order?
Open the order status link in your confirmation email, or sign in to your account. Courier tracking appears when tracking details have been added to the shipment. Order tracking help.
Can I change or cancel an order?
Send the order number and the change you need as soon as possible. The team will check its current processing status; a change is not guaranteed until confirmed. Change or cancellation help.
Can I order without an account?
Follow the checkout options shown for your order. Keep your confirmation email so you can return to the order status page. An account can help you view orders associated with your email address.
Payments & checkout
Which payment methods can I use?
Use the payment methods displayed in your checkout. Availability can depend on your location, currency and order. Payment options.
Is cash on delivery available?
Check the payment choices in checkout for your address. Cash on delivery is available only when it is explicitly offered there.
My payment failed. What should I do?
Check the payment details, billing address and any bank approval request. Before retrying, check for an order confirmation or pending bank charge. Contact us if you are unsure whether the order was placed.
How do discount codes work?
Enter a valid code in checkout where the discount field is available. Review the updated total and any eligibility message before paying.
Shipping & delivery
Where do you deliver?
Enter your actual shipping address in checkout to check supported delivery options. Shipping and delivery help.
How much does shipping cost?
The shipping charge for your address and order is shown at checkout before payment. Review the final total before placing the order.
When will my order arrive?
Use any delivery estimate shown for your selected shipping option, then follow the order status page after purchase. Contact the team if you need to confirm a date before ordering.
My parcel is late or missing. What should I do?
Check your order status and courier updates, then confirm that the delivery address is correct. If it is marked delivered, check with household members or reception. Contact us with the order number and tracking details if it is still missing.
Returns, refunds & exchanges
How do I request a return?
Contact us with the order number, item and reason before sending anything back. The team will confirm eligibility and the next steps for your order. Returns and refunds help.
What if an item is damaged, faulty or incorrect?
Keep the packaging and take clear photos of the item, label and issue. Send these with your order number so the team can review the problem.
Can I exchange a size?
Contact us with your order number, current size and requested size. The team will check eligibility and availability before confirming an exchange. Size exchange help.
When will a refund appear?
If a refund is approved and issued, the time it takes to appear depends on the payment provider. Keep the refund confirmation and contact us if you need the transaction checked.
Products, sizes & care
How do I choose a size?
Check the size label and measurements on the product you are buying. Shoe sizing systems and garment fits can differ. Sizing and fit guide.
Are all leather finishes the same?
No. Smooth leather, suede and embossed finishes need different care. Read the material and finish details on the individual product.
Does a crocodile or snake pattern mean exotic leather?
A pattern describes appearance; it does not by itself identify the animal leather. Use the individual product's material description to confirm its composition.
How should I care for leather shoes or jackets?
Start with the product's care label. Use a soft cloth or a suitable suede brush and test any care product on a hidden area first. Read product care guidance.
Why is an item unavailable?
Only purchasable, published stock is offered on the storefront. An unavailable size cannot be ordered unless the store explicitly offers a restock or preorder option.
Shopping tools
How does photo search work?
Use the camera button beside search, choose a photo and a product category, then review the closest visual matches from the published catalogue. Matching uses colour and outline in your browser; it may not identify an exact style or brand.
Is my search photo uploaded?
The current photo search compares the selected image in your browser. It does not upload that photo to an external recognition service.
How do wishlist and comparison work?
Use the heart to save a product or the compare control to compare up to four products. These selections are stored in the browser you are using.
How can I filter products?
Open a collection and use the available size, colour, material, price, availability and sorting controls. The available choices depend on the published products in that collection.
Business & support
Do you handle bulk or corporate enquiries?
Send a wholesale or corporate gifting enquiry with the product, quantity, delivery location and required date. Pricing and availability require a confirmed quote.
How do I contact MT QAST?
Contact our team or email mtqast@gmail.com. Include your order number when asking about an existing purchase.
Still need help?
Contact our team or email mtqast@gmail.com. Include your order number when asking about an existing purchase.